Frequently Asked Questions

Everything you need to know about your Dooney & Bourke experience.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order history and status by logging into your account on our website.

What is the Dooney & Bourke return policy?

We accept returns of unused and unworn merchandise within 30 days of the original ship date. Items must be in their original packaging with all tags attached to qualify for a refund.

Does my handbag come with a warranty?

Yes, every Dooney & Bourke product is backed by our one-year guarantee against any defects in craftsmanship and materials under normal use.

How should I clean and care for my leather bag?

Care instructions vary by leather type. Generally, we recommend using a soft, damp cloth for cleaning. Avoid commercial cleaners or polishes unless specified in the care guide included with your specific collection.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states, Puerto Rico, and APO/FPO addresses. International shipping options vary by destination and are calculated at checkout.